It seems to me that most REI customers think that REI means "return everything instantly"! It really say a lot about our instant gratification society when most people would rather return an item instead of sewing it up or fixing it. I believe that in the case of the Big Agnes tent, the person probably had "buyer's remorse". After spending $475.00 on a tent, they had to go home and justify the purchase to their spouse. Not easy, believe me, i know !