Thanks. I agree; I do the same thing with my Baristas. If they made a call with a customer and I wasn't there, I assume they made the right call.

And I certainly did not take any of your criticism personally, at all. One of the points in me finally joining forums (besides my website) is to learn from others. I'm the only one I know of in my area who is doing this. So I don't have a mentor. I've already learned a great thing from you to incorporate - the bailout option.

And now, time for some rest. Coffee shop owners have early schedules...