I actually did just check with them after I remembered their old policy. Unfortunately, when the lady checked, while I was grandfathered in, the product guy said that it was guaranteed for the "life of the product" not life of the person. Unfortunately, they couldn't tell me what the "life of the product" meant for a tent. They were a bit hazy saying it depended on use, storage etc.... I wish they could have given me a number since that would help my decision on whether to repair or replace. don't want to put the work in if it's just going to fail more in other places soon. She tried to check which fabric it was but it was too old to be in her database frown

I remember the awesome days of no questions repair/replacement. If it said REI you could just take it to the nearest store and voila! I guess too many abuses made them stop that policy.

Edited by rookie580 (03/09/19 07:14 PM)