Right; many corporations get so much spam that they basically ignore their email--you have to use that old fashioned instrument you talk into. Assuming, of course, that you can wend your way through the complexities of most corporate phone systems and actually reach a human being! Or you can be really old-fashioned and write a "snail mail" letter. But I'd go with the telephone.

I find Nalgene bottles far too heavy and haven't used them for years. I far prefer Platypus containers.