Backcountry Forum
Backpacking & Hiking Gear

Backcountry Forum
Our long-time Sponsor - the leading source for ultralite/lightweight outdoor gear
 
 
 

Amazon.com
Backpacking Forums
BackcountryGear.com
backcountry gear

---- Our Gear Store ----
The Lightweight Gear Store
 
 WINTER CAMPING 

Shelters
Bivy Bags
Sleeping Bags
Sleeping Pads
Snow Sports
Winter Kitchen

 SNOWSPORTS 

Snowshoes
Avalanche Gear
Skins
Hats, Gloves, & Gaiters
Accessories

 ULTRA-LIGHT 

Ultralight Backpacks
Ultralight Bivy Sacks
Ultralight Shelters
Ultralight Tarps
Ultralight Tents
Ultralight Raingear
Ultralight Stoves & Cookware
Ultralight Down Sleeping Bags
Ultralight Synthetic Sleep Bags
Ultralight Apparel


the Titanium Page
WM Extremelite Sleeping Bags

 CAMPING & HIKING 

Backpacks
Tents
Sleeping Bags
Hydration
Kitchen
Accessories

 CLIMBING 

Ropes & Cordage
Protection & Hardware
Carabiners & Quickdraws
Climbing Packs & Bags
Big Wall
Rescue & Industrial

 MEN'S APPAREL 

Jackets
Shirts
Baselayer
Headwear
Gloves
Accessories

 WOMEN'S APPAREL 

Jackets
Shirts
Baselayer
Headwear
Gloves
Accessories

 FOOTWEAR 

Men's Footwear
Women's Footwear

 CLEARANCE 

Backpacks
Mens Apparel
Womens Apparel
Climbing
Footwear
Accessories

 BRANDS 

Black Diamond
Granite Gear
La Sportiva
Osprey
Smartwool

 WAYS TO SHOP 

Sale
Clearance
Top Brands
All Brands

 Backpacking Equipment 

Shelters
BackPacks
Sleeping Bags
Water Treatment
Kitchen
Hydration
Climbing


 Backcountry Gear Clearance

Topic Options
Rate This Topic
#203614 - 11/04/19 01:04 PM Zpacks
ElGuapo Offline
newbie

Registered: 11/04/19
Posts: 1
Loc: MD
Can anyone give me some insight on ZPacks customer service? I'm looking to get a pack and possibly the Duplex from them but have a few questions. I've gone through their contact page on the web site but have yet to receive a response to the 4 emails I sent in the past 2 weeks.

I hear good things about them but if this is how they operate it makes me nervous dropping $1K with them.

Top
#203615 - 11/04/19 04:04 PM Re: Zpacks [Re: ElGuapo]
Pika Online   content
member

Registered: 12/08/05
Posts: 1807
Loc: Rural Southeast Arizona
I’d check and make sure your messages are getting through. Call them. In my experience the folks at Zpacks always go the extra mile.
_________________________
May I walk in beauty.

Top
#203616 - 11/04/19 07:55 PM Re: Zpacks [Re: Pika]
Bill Kennedy Offline
member

Registered: 02/27/18
Posts: 223
Loc: Portland, Oregon
They apparently don't have a phone number.

To me, that says, "We don't care that much."
_________________________
Always remember that you are absolutely unique, just like everybody else. -Margaret Mead

Top
#203618 - 11/04/19 08:28 PM Re: Zpacks [Re: Bill Kennedy]
aimless Online   content
Moderator

Registered: 02/05/03
Posts: 3074
Loc: Portland, OR
I have no direct experience with them, but have worked with cottage industry gear providers and they are not at all the same as the big labels. As a rule, they live or die by the quality of their product and maintaining a good reputation, because they can't afford to advertise and word-of-mouth recommendations are their only chance of survival.

Top
#203622 - 11/05/19 07:08 PM Re: Zpacks [Re: ElGuapo]
BZH Offline
member

Registered: 01/26/11
Posts: 986
Loc: Torrance, CA
I haven't worked with them either, but have heard consistently good reports from others (on these boards and others). I do know that small cottage manufacturers can go incognito for a short time due to vacations (backpacking!!!). It is more unusual for an organization the size of Zpacks, but not unheard of. Maybe reach out to there Facebook page to make sure your messages are getting through? Best of luck and keep this post up to date for others awareness.


Edited by BZH (11/05/19 07:09 PM)

Top

Shout Box

Highest Quality Lightweight Down Sleeping Bags
 
Western Mountaineering Sleeping Bags
 
Lite Gear Talk - Featured Topics
Lightest weight cook pot?
by Jim M
12:40 AM
Mylar "Space Blanket"
by Jim M
11/08/19 12:12 AM
Zpacks
by ElGuapo
11/04/19 01:04 PM
Backcountry Discussion - Featured Topics
The shape of the future?
by bobito9
11/12/19 06:50 PM
Remember when? I don't
by balzaccom
10/29/19 05:38 PM
Pack Inside or Outside
by Bill Kennedy
10/07/19 12:46 AM
Make Your Own Gear - Featured Topics
DIY Tarp
by Jim M
11/07/19 09:17 PM
Water Bottle, wide mouth, cheap and light.
by Jim M
10/26/19 07:54 PM
Featured Photos
Breakneck Ridge, New York
May 2012 Eclipse, Lassen Park
New Years Eve 2011
Trip Report with Photos
Seven Devils, Idaho
Oat Hill Mine Trail 2012
Dark Canyon - Utah
Who's Online
0 registered (), 38 Guests and 0 Spiders online.
Key: Admin, Global Mod, Mod
Newest Members
Frog, ElGuapo, RDBushman, GardNeely, Advtourer141
12796 Registered Users
Forum Links
Disclaimer
Policies
Site Links
Backpacking.net
Lightweight Gear Store
Backpacking Book Store
Lightweight Zone
Hiking Essentials

Our long-time Sponsor, BackcountryGear.com - The leading source for ultralite/lightweight outdoor gear:

Backcountry Forum
 
 

Since 1996 - the Original Backcountry Forum
Copyright © The Lightweight Backpacker & BackcountryForum