On a recent trip I managed to snag an external seam on my WM Ultralight, and by the time I noticed it was snagged, the damage was done...thread was broken, baffle loose. My own stupid fault. Anyway, I sent it back for repair, after being quoted a very reasonable rough estimate over the phone. They had it for a few weeks, and when I called to inquire about it, they said, "Oh, we're doing it as a warranty...we think the seam might have been loose and that's why it snagged."

Well, I got it back, and the repair job is virtually undetectable. I actually thought they might have sent me back the wrong bag, so I examined the seam with a magnifier, and could just barely see a few of the old needle holes.

Their bags are expensive, but considering the quality and that kind of customer service, the price is a little easier to take.