There's a glitch in the software as we have all found out, so patience will be required for the time being. I hate buying shoes. Fortunately, there is a Big 5 near me with a good selection of shoes and a really good salesman, which is really rare. Just bought a pair of Saucony running shoes, not a brand I would usually buy, but he suggested I try them and they not only fit well, but were cheaper than my other choices.