I have to wonder if this is another case of too much abuse ruining a good thing. I know I've read, here and on other boards, of people giving advice to "take it on a couple of trips and return it if you don't like it," and, while standing in line at REI the other day, the guy in front of me said he was returning his 10-year-old tent because "a zipper finally failed, and I really used that tent a lot." He was expecting to get a replacement or a full refund - essentially, get a new tent - for free, to replace one that he had worn out!

I'm sorry, but that's abuse of a policy - and it ruins it for those who really need it.