I bought some nice 8.5 oz Altus Light Ascent trekking poles but, recently one of the expanders which locks the pole has broken.

Has anyone had experience with altus.es customer support? I've tried contacting them in the past, but I'm getting nothing.

In my opinion there's nothing worse for an outdoors company than bad customer support! I've emailed the head of international sales in addition to their customer support email but haven't received ANY response.

If anyone knows a better way to get in contact with them, I'd greatly appreciate it!
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Without a doubt, the hardest thing of all in a survival situation is to cook without the benefit of seasonings and flavourings. - Ray Mears

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