Originally Posted By Pinecone
Do you feel compelled to buy a car from the first dealer where you do a test drive? Or do you test drive the car and then do some more research to find the best price?

There is a bit of a difference here. I wouldn't do my test drives at a dealer with the intent of buying online for less money. I would, however, shop around first. That includes online.

When that car needs service, I suggest the B&M shop send the customer to the online seller.

There is some truth to the comments (some yours, some from others) regarding B&M stores needing to be competitive. But the original issue comes back, the intent of the customer in making the B&M do the work and then giving the sale to the online store.

I guess we all have to decide for ourselves if we want to live in a world with only online stores or with B&M stores also.