Originally Posted By trekkin
Good luck getting help with your problems on the web. Good luck even getting the name of a real person that is willing to help you. Not the kind of world I would wish for.


Great post and I agreed with everything down to here. Some web merchants do fit this description, maybe even the majority. BUT, some cottage manufacturers provide very good customer service. Six Moon Designs, Gossamer Gear, TarpTent, Mountain Laurel Designs, Trail Designs, zpacks, Jacks'R'Better, and OES have all given me exceptional customer service.



Edited by food (09/09/09 02:38 PM)
_________________________
"In theory, theory and practice are the same. In practice, they are not."
Yogi Berra