I get that when the load lifters are not cinched up. They should pull pack into your body. If they are loose, they sit on a fulcrum attached at waist strap and swing back and forth.

The great news is REI is supposed to have great customer service. Load the pack up and go into the store during non-busy hours. Get them to help you adjust the pack. If you can't get it to fit, return it and get something that fits your body better. Packs are like shoes... just because they are a good brand and the right size does not mean they will comfortably fit you and your body. Don't try to make the wrong pack work... get one that does work.

Edited by BZH (04/16/19 06:09 PM)