In my opinion, a pack should not ride heavily on the upper part of your butt. A pack of the proper torso length with the proper hip belt will transfer much of the weight to the top of your hip bones with little to no weight on your backside. Arc'Teryx packs are designed to carry the load on your hips not your butt. It sounds to me as though the torso length of the pack you have may be too long for you.
Try this: Empty the pack and put it on. Tighten the hip belt so that the weight is resting on the hip bones with the shoulder straps loosened. The hip belt should cup your hip bones. Tighten your shoulder straps enough that they would control the sway of the pack if it were loaded. Next, snug up the load-lifter straps. Now, have someone look at the load lifter straps. They should be at about a 45° angle as they rise from the shoulder strap to the pack body. If the angle is steeper (60° to 70°) then the pack is probably too long in the torso; if it is a shallow angle (10° to 30° or more) then the torso length is likely too short.
You can measure your torso length easily at home: Loosen the belt of your trousers and lift it to where the top of the belt is
even with the top of the iliac crest (the high point of your hip bones) and everywhere
parallel with the floor. Bend your head forward and locate the prominent bump on your spine at the base of your neck. With your chin down, measure the distance between the high point of the bump and the top of your belt using a cloth tape and maintaining contact between the tape and you along the spine. For Arc'Teryx packs (according to their website) if you measure 16"-18" you take a small, for 18"-20" you are a medium and if you measure 20"-22" you need a large. Not all pack makers use the same sizing. For example, ULA uses Sm = 15"-18", M = 18"-21" and L = 21"-24". The pack you have should be marked for size somewhere. The ULA web site has a video on measuring to fit a pack
http://www.ula-equipment.com/product_p/circuit.htm#Header_ProductDetail_ExtInfo_spanAlso, the hip belt has to be of the right size to work with weight transfer. If it is too short, the meat of the padding will not reach the critical iliac crest. If it is too long, you won't be able to tighten it enough to effect weight transfer. Arc'Teryx should be able to provide a hip belt of the proper size if the one you have is wrong.
Just because a pack is comfortable around the house or around the block does not mean that it is optimally fitted. Take whatever time is necessary to be sure whatever pack you have fits. Moreover, make sure that it fits with a properly packed gear load; sandbags are a poor substitute. And, if the pack you have now doesn't fit, get one that does. There are few things in life worse than 40 miles to go with a poorly fitting pack although 40 miles with poorly fitting shoes is right up there!
The general recommendation is that you get your pack last so you know that your gear fits into it with enough room left for food and water and little extra room. Gear (and weight) tends to expand to fill the room available