Well the belt is heat molded to me, Osprey has an oven for that and quite a few of my customers have the same complaint about it (I sell backpacks at REI and I'm the product trainer for those products in my store) so I don't think thats the problem I think its the lumbar pad, its not shaped to fit in the pocket of the lower back like the Gregory packs for example. no big deal, I am cursed with the ability to try packs and sell them without losing money and get something else to try next, life can be tough sometimes LOL.